How to think like a 250-year-old start-up

John Adams, managing director of Norfolk-based department store chain Jarrold, reflects on the importance of valuing local relationships and investing in physical retail whilst embracing an omnichannel future. Jarrold is an independent retailer, most well known for our flagship department store in Norwich. We celebrated our 250th anniversary rather inauspiciously in 2020 just as we…